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Logitech G27 Stopped Working In Windows 10


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#1 webfoot

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Posted May 16 2017 - 10:25 AM

Not a GPL problem per se.  As mentioned in another thread my Logitech G27 steering wheel has suddenly stopped working in Windows 10 (post creators update but that didn't immediately break it).  Up to now my G27 has worked perfectly in Windows 10.

I post the saga in case anybody can suggest anything else I should try.  This includes various attempts to fix problems which may help other people.

On the day I had set aside to install the '55 mod, suddenly, a Windows notification popped up telling me my G27 was undergoing further configuration.  When I next tried to use the wheel it wasn't recognised by GPL.  When I plug the usb cable in,  the  Wheel re-centres, lights come on as per normal start up.  Wheel is active (i.e. has resistance to turn it). As soon as I start a game the wheel goes limp and is not detected by the game.  Wheel is plugged in to a USB2 port.  I have tried plugging in to various other USB2 ports (directly on the PC on through a hub).

I tried uninstalling the Logitech profiler and downloaded the latest 64 bit version (lgs510_x64.exe v5.10.127) from the Logitech site.  During the device detection process the above again happens, wheel initialises when I plug it in but then it goes limp as the install tries to detect it. I have also tried tried an older version of the Profiler install (I think the version that I originally installed, still v5.10.127).

So began the internet searching for a solution.  Logitech support site, logitech Community, YouTube etc...  Amongst the things I have tried are......

1) Logitech WheelDriverCleaner
Disconnect the Gaming wheel from your computer.
Download and save WheelDriverCleaner.exe [http://chilp.it/c09316a] to your desktop
Run the cleaner tool by double clicking the file from your desktop.
Close the cleaner tool dialog box. Reconnect your Gaming wheel to your computer.

2) Updating the device driver manually

After two of many attempts with the WheelDriverCleaner it did result in the Logitech Profiler detecting my wheel as a "Logitech Driving Force Wheel".  Can't work out what combination of events got me to that point so I can't repeat it. This is a common issue apparently.  Some possible solutions to this can be found at

https://m.youtube.co...h?v=SV0kYPRLboE
https://boxthislap.o...dows-10-update/
http://www.simracers...hp?topic=1485.0
https://www.reddit.c...ued_windows_10/

When I tried these I either get "Windows Encountered a problem installing the drivers" as I try to update the driver.  Or if I re-install the Logitech Profiler I go back to square one, the wheel is not detected at all.

3) Stopping the install process part way through and manually installing drivers from from the temp files it creates

Uninstall the G27 and profiler before completing these steps.
Launch lgs510_x64.exe from Logitech drivers.
Don’t click anything in the driver pop-up but just leave it opened
Open C:\Users\YourUserName\AppData\Local\Temp\
Do a research with CTRL+F and search for the folder 2b-LGS-x64
Open the most recent folder named 2b-LGS-x64 and go to \Common64\Logitech\WMDrivers\
Right-click on wmjoyhid.inf and Install. Don’t accept the reboot. Close all windows.
Close also the driver pop-up and launch again lgs510_x64.exe. Click on next and so on, as usually. This time, the wizard should recognize your G27 as a G27 wheel Smiley Happy
After installing, reboot your PC.

4) removing Logitech HID device drivers from the device manager (including any ghost entries in Device Manager) before rebooting/re-installing Logitech Profiler.

Remove the current version of Logitech Gaming Software installed on your computer.
Launch command prompt (Start > type cmd in the search box). Command box will appear.
Run this command: set devmgr_show_nonpresent_devices=1.
Then, run the command devmgmt.msc to start Device Manager from the Command Prompt.
Once the Device Manager appears, click on View > Show Hidden Devices.
Unplug the G27 Racing Wheel.
Expand the category "Human Interface Device" and "Universal Serial Bus Controllers".
You will see sub-entries with lighter, transparent icons. These are called "ghosted devices". Select and delete all of those entries. Just do it one at a time.
Restart the computer
Plug back the G27 wheel into a direct USB 2.0 port.
Check if the wheel is properly recognized in 'Devices and Printers" and "Game Controllers Settings".


Current Status.

Physically the wheel seems ok but it's the drivers that appear not to work and after numerous attempts of un-installing / re-installing / rebooting I can't get them back to a working state.

In Windows Device Manager the G27 Racing Wheel shows up with a yellow ! (not configured correctly) under "other devices".  If i try to update the drivers by 1) Searching automatically and 2) picking from a list of available drivers (e.g. the "USB Input Device" that came up as compatible) I just get the Windows Encountered a problem screen (attached below).

I can only think of 2 options 1) Rebuild Windows on my PC or 2) Buy another wheel (and not a Logitech!).

So any suggestions would be gratefully received.  Thanks in advance.

Attached Files



#2 twinpotter

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    Richard "Dick"Seaman

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Posted May 16 2017 - 12:38 PM

Just trying to throw in a few ideas.

These statements from a Steam forum and someone with similar problem.  https://steamcommuni...67798499039329/

Do you have Nvidia's GeForce Experience installed? Remove it.

Yes I have, but I've had that all along, no reason that is shouldn't work this today, but you were right. Uninstalled it, and now it works

You probably didn't need to uninstall GFE. Most of the times what causes the issue is GFE Beta, Share and Shadowplay. Make sure you're not using any of them, or try to find which of them is causing the issue.


Beta tends to be the issue, after I stopped using the betas of GFE it have never stopped working

Regarding the Windows error could it be your antivirus blocking the install ?

TP:


Oh and also    https://boxthislap.o...dows-10-update/

Edited by MECH, May 17 2017 - 04:46 AM.
Html Crap removed


#3 webfoot

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Posted May 17 2017 - 03:38 AM

twinpotter thanks for the feedback.

I tried removing GeForce Experience, rebooting and then reinstalling Logitech Profiler.  Unfortunately no luck.


For information, from your link there are further suggestions at the onward links....
http://www.edracing....27.php#win10g27
https://community.lo...27-not-detected


The latter suggests a reinstall of Win 10 is my next step.

#4 twinpotter

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Posted May 17 2017 - 10:21 AM

Hope you get it sorted Webfoot !  :crossfingers:

Thanks Mech for removing the HTML color :thumbup:  

TP:

#5 webfoot

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Posted May 17 2017 - 01:00 PM

Thanks Twinpotter.  Well the good news is (after 2 frustrating weeks) it is fixed.

I re-installed Windows 10 selecting the "Keep personal files and apps" option.  Painless, but just took a long time.  Before doing this I uninstalled Logitech Profiler and of course backed up everything important.

Following the Windows re-install, I just installed the latest Logitech Profiler and my wheel was detected (as a G27).   Fingers crossed that it stays that way.

In case anybody needs a guide for the Windows re-install (just make sure you select the correct option).  http://www.intowindo...ut-losing-data/

#6 twinpotter

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Posted May 17 2017 - 02:07 PM

Good to know you have it sorted and thanks for letting us know :D

Maybe a bit of corruption somewhere :confused:

I found a nice little trick the other week,regarding controllers.

In one of my games using a game pad,the game wouldn't recognize my controller.

So I went into Reg-edit and HKey Current User/System/Current Control Set/Control/Media/Private Properties/Joystick/OEM

There are files such as Vid0810&Pid0001. Clicking those latter files (might be more than one) under the 'OEM Name' your controller type should be listed.Click the OEM Name itself and you can change your pad name from let's say 'Twin USB' to 'Logitech Dual Action' or whatever.

Brilliant little bit of trickery and it works :clap:

Ok Webfoot have a beer now, settle back and enjoy GPL once again :drive1:

TP: :wave:

#7 regen70

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Posted May 18 2017 - 02:32 AM

I've experienced similar problems with my G25 after Windows updates though only with older games such as GPL and GTL. Newer games such as Project Cars and Grid Autosport are OK.

Here's what works for me to get GPL to recognize the G25:

1) Uninstall and reinstall the Logitech Profiler, then
2) Go through the following routine to get Windows to identify the G25 correctly
https://www.youtube....h?v=SV0kYPRLboE




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